Frequently Asked Questions

At ELAAJ PVT Ltd., we’ve designed a seamless and convenient platform that allows you to effortlessly book appointments with doctors, ensuring that quality healthcare is just a few clicks away. Whether you need a general check-up or specialized care, our intuitive interface makes it easy to find healthcare providers based on location, speciality, and availability. You can explore doctors’ profiles, read patient reviews, and choose your preferred appointment time—all from the comfort of your home. With real-time booking and instant confirmations, we minimize wait times and improve your access to healthcare. Our portal is designed with your health and convenience in mind, ensuring that getting the medical care you need has never been easier.

Elaaj Online connects you with experienced Pakistan Medical and Council (PMDC) licensed doctors of almost every speciality. All consultations are dealt ONLINE, however, it's important to note that some consultations may require an in-person examination. If the doctor determines your situation needs a physical visit, they will advise you accordingly.

Absolutely! We work with a team of Pakistan Medical and Dental Council (PMDC) licensed and experienced doctors across various specialties. We prioritize providing access to qualified healthcare professionals. You can find more information about our doctors' qualifications on the "Doctors" section of our website.

Scheduling an appointment with Elaaj Online is easy! Simply sign up for an account on our website by visiting APPOINTMENT page or directly calling our dedicated helpline numbers (03333705836, 03142481482).  You may also check the profiles of all the doctors by clicking the DETAILED PROFILES button on the page of DOCTORS. You can filter doctors by specialty, availability, and even language preference. Once you choose a doctor, select a convenient time slot and book your appointment online.

You don't need any special equipment! Most consultations can be conducted through a web browser on your computer, laptop, or smartphone with a webcam and microphone.

Your privacy is our top priority. Elaaj Online uses secure, HIPAA-compliant technology to protect your health information. We never share your information with anyone without your consent.

If the doctor recommends medication, they can electronically send a prescription to you directly.

Our consultation fees are transparent and competitive. We aim to make quality healthcare affordable. The exact cost may vary depending on the doctor and the duration of the consultation. You'll see the fee clearly displayed before booking your appointment.

If the doctor determines you need further evaluation from a specialist, they can provide you with a referral. They will discuss your options and help you find the right specialist for your needs.

Elaaj Online is not intended for emergencies. If you are experiencing a life-threatening situation, please call emergency services immediately.
 

We understand you might have additional questions. Please visit our FAQ section for more information, or feel free to contact our customer support team through the website chat or by phone at 03333705836, 03142481482. We're happy to help!

ELAAJ Online is a telemedicine platform that connects you with PAKISTAN MEDICAL DENTAL COUNCIL (PMDC) certified doctors and specialists for secure, online consultations. From general advice to specialized care, we bring healthcare to your fingertips.

 

Yes, you can reschedule or cancel an appointment through your dashboard. Just make sure to do so at least 24 hours before your scheduled time to avoid cancellation fees.

If you miss your appointment, you can contact our support team to reschedule or book a new consultation.

We accept online banking, and mobile wallets. Payments are secure and hassle-free.

No, there are no hidden charges. All fees are transparent and communicated upfront during the booking process.

Yes, your privacy is our top priority. We use advanced encryption and comply with data protection laws to ensure your personal and medical information is safe.

Absolutely. All consultations are conducted securely, and no information is shared without your consent.

If you experience any issues, please contact our support team immediately. They are available to help you resolve any problems and ensure a smooth experience.

Yes, ELAAJ Online is mobile-friendly and works seamlessly on smartphones, tablets, and desktop devices.

While our platform is accessible 24/7, doctor availability depends on their schedule. You can book an appointment at any time that suits you.