Welcome to Elaaj Online, your trusted platform for online healthcare access! To ensure a smooth and beneficial experience for everyone, please review these Terms and Conditions (“Terms”) carefully before using our services.
1. Acceptance of Terms:
By accessing or using Elaaj Online, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use Elaaj Online.
2. Eligibility:
To use Elaaj Online, you must be at least 18 years old or have parental/guardian consent. You must also be a resident of Pakistan.
3. Services Offered:
Elaaj Online provides a platform for connecting users with licensed Pakistani doctors for online consultations via video or phone. We also offer prescription delivery and other…
[11:30 AM, 1/12/2024] Mirha: Elaaj Online Policy
Welcome to Elaaj Online, where we prioritize your health and well-being! To ensure a transparent and ethical environment for both users and healthcare professionals, please familiarize yourself with the following policies:
1. Appointment Policy:
Booking and Cancellation: Appointments can be booked through our website or app. Cancellations made 24 hours or more prior to the appointment will receive a full refund. Cancellations within 24 hours or missed appointments will not be refunded.
Rescheduling: Rescheduling is subject to availability. Please request rescheduling at least 24 hours in advance.
Late Arrivals: If you are late for your appointment, we will try our best to accommodate you but the consultation time may be shortened.
No-Shows: Repeated no-shows may result in temporary or permanent account suspension.
2. Consultation Policy:
Eligibility: Online consultations are not intended for emergencies or life-threatening conditions. Seek immediate medical attention in such cases.
Preparation: Prior to your consultation, be prepared to share your medical history, current medications, and any specific concerns you have.
Honesty and Transparency: Provide accurate and complete information to your doctor for a proper diagnosis and treatment plan.
Respectful Communication: Treat your doctor and other users with respect and courtesy.
Prescription Policy: Prescriptions are issued according to the doctor's professional judgment and Pakistani regulations. We offer secure online prescription delivery or pharmacy pickup options.
3. Privacy Policy:
We are committed to protecting your privacy. We have a comprehensive privacy policy in place that outlines how we collect, use, and protect your personal information. Please review our privacy policy for more details.
4. Content Policy:
Elaaj Online is a platform for providing and receiving healthcare services. Users are prohibited from sharing content that is:
Obscene, offensive, or discriminatory.
Defamatory or infringing on the rights of others.
Illegal or promotes illegal activities.
Medically inaccurate or misleading.
Spams or solicits users for commercial purposes.
5. Terms of Service:
Please ensure you have reviewed and agree to our Terms of Service, which outline the legal framework for using Elaaj Online.
6. Complaints and Feedback:
We appreciate your feedback! If you have any concerns or suggestions regarding our services, please do not hesitate to contact us. We will make every effort to address your queries promptly and fairly.
7. Updates and Changes:
We may update these policies from time to time. We will notify you of any significant changes by posting them on our website or through email.
By using Elaaj Online, you acknowledge and agree to these policies. We believe these policies promote a safe, ethical, and beneficial experience for all.
Contact Information:
For any questions or concerns, please contact us at [insert email address or phone number].