At ELAAJ PVT. Ltd. ("we," "us," or "our"), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines the manner in which we collect, use, store, disclose, and safeguard your data. By using our services, visiting our website (www.elaajonline.com), or engaging with our platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you are advised not to use our services.

Should you have any questions or concerns regarding this Privacy Policy, please contact us at info@elaajonline.com.

1. Introduction

ELAAJ PVT. Ltd. is dedicated to ensuring the privacy and security of the personal data of individuals who use our services. This Privacy Policy applies to all users of our platform, including visitors to our website and those who engage with our services. By accessing or using the services provided by ELAAJ PVT. Ltd., you agree to comply with the terms outlined in this policy.

If you disagree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

We collect personal and non-personal data to provide and enhance our services. The types of information we collect include:

2.1 Personal Information

To provide our healthcare services, we collect the following personal information:

• Contact Information: Name, email address, phone number.
• Demographic Information: Gender, age, postal address.
• Medical Information: Health history, medical conditions, symptoms, medical records, diagnoses, treatments, and prescriptions.
• Insurance Information: Insurance carrier, plan details, member ID.
• Identity Verification: CNIC (National Identity Card) or other government-issued identification.

2.2 Non-Personal Information

We also collect non-identifiable information, which helps us improve our services and website functionality. This may include:

• IP Address: The IP address from which you access our platform.
• Device Information: Device type, operating system, browser type, and other device-related information.
• Usage Data: Information regarding how you interact with our platform (e.g., pages visited, time spent on the site, and browsing patterns).
• Geolocation Data: If enabled, we collect geolocation data to provide relevant services or location-based offers.

2.3 Sensitive Information

In some cases, sensitive health-related information may be collected. This data is handled with the utmost care, adhering to applicable privacy regulations. Sensitive information is used only for the purpose of delivering accurate and efficient healthcare services.

3. How We Collect Information

The information we collect is gathered through the following methods:

3.1 Direct Interaction

We collect data directly from users when they:

• Create an account on our platform.
• Book a medical consultation or appointment.
• Provide information through forms, surveys, or other methods of communication.

3.2 Automated Technologies

We use cookies, analytics tools, and other automated technologies to collect information about your interaction with our platform, including browsing patterns and user behavior.

3.3 Third-Party Sources

We may receive information from third parties such as healthcare providers, insurers, or other authorized entities involved in your care, to ensure comprehensive and accurate medical services.

3.4 Communication Logs

We may store and record communications such as emails, live chat interactions, and call recordings to improve service quality, ensure the accuracy of consultations, and resolve disputes.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Healthcare Services: To facilitate online consultations, maintain medical records, and issue prescriptions.
• Personalization: To provide a personalized experience on our platform, including tailored health recommendations and communications.
• Service Improvement: To enhance the quality of our services, develop new features, and improve the user experience.
• Marketing and Communication: To send updates, promotional materials, and health-related information (with your consent) via email or notifications.
• Legal Compliance: To ensure compliance with relevant legal, regulatory, and industry standards.
• Research and Analysis: To conduct anonymized research aimed at improving public health outcomes, service quality, and healthcare accessibility.

5. Disclosure of Information

We may disclose your information in the following situations:

5.1 Healthcare Providers

We may share your personal health information with licensed healthcare professionals to ensure accurate diagnoses, treatment plans, and care delivery.

5.2 Third-Party Service Providers

We may share your data with third-party service providers such as payment processors, customer support platforms, analytics tools, and other service providers who assist in operating and enhancing our platform.

5.3 Legal and Regulatory Compliance

We may disclose your data if required to do so by law, regulation, court order, or in response to legal or law enforcement requests.

5.4 Business Transactions

In the event of a merger, acquisition, or sale of all or part of ELAAJ PVT. Ltd., your information may be transferred as part of the transaction.

5.5 Emergency Situations

We may share critical personal health information in emergency situations to prevent serious harm to your health or life.

5.6 Non-Personal Data

Aggregated, anonymized, or non-personal information may be shared for research, marketing, or statistical purposes.

6. Your Rights and Choices

You have several rights regarding your personal data:

6.1 Access and Update

You have the right to access, update, or correct your personal information. You can do so by logging into your account or contacting us directly.

6.2 Data Portability

You may request a copy of your personal data in a commonly used, portable format where applicable.

6.3 Opt-Out

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link provided in our communications. You can also disable cookies through your browser settings to restrict data collection.

6.4 Right to Erasure

You may request that your account and associated personal data be deleted, subject to legal obligations that may require us to retain certain records.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide the services you have requested.
• Comply with legal and regulatory obligations.
• Resolve disputes, enforce agreements, or protect our legal interests.

Once the retention period expires, your data will be securely deleted or anonymized.

8. Security Measures

We implement robust security measures to protect your data, including:

• Encryption: Secure transmission and storage of sensitive data.
• Access Controls: Role-based access to personal information.
• Regular Audits: Periodic security assessments and system updates.
• Incident Response: Procedures to address any data breaches or security incidents swiftly.

Although we take extensive precautions to protect your data, please note that no system is entirely secure. Users are encouraged to safeguard their account credentials and promptly report any suspicious activities.

9. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. ELAAJ PVT. Ltd. is not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services before sharing your personal data.

10. Children’s Privacy

ELAAJ PVT. Ltd. does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected data from a child, we will promptly delete such information unless we obtain verifiable parental consent.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of significant changes via email or a prominent notice on our platform. Continued use of our services after any updates constitutes acceptance of the revised policy.

12. Limitation of Liability

ELAAJ PVT. Ltd. is not liable for:

• Unauthorized access to or misuse of your data due to breaches outside our control.
• Errors, omissions, or inaccuracies in the information you provide.
• Service interruptions or technical issues beyond our control.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:

Email: info@elaajonline.com

By using our services, you acknowledge and consent to the terms of this Privacy Policy in its entirety. Thank you for trusting ELAAJ PVT. Ltd. with your healthcare needs.